Check out our new quick delivery range of champion lockers available in 3-5 working days.

01924 635155

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FAQs

Delivery

Please check the delivery tab on the product page for approximate delivery lead times.  Lead times range from 3 working days to 35 working days  Please note delivery lead times can be extended for a larger quantity of items or during busy periods.

Urgent requirements can sometimes be accommodated, please contact us to see if we can improve on the delivery leadtime.  If there is production space available we may be able to bring your delivery lead time forward. Or we may be able to swap your chosen product over to a different one from an alternative factory.  It's always worth asking so call us on 01924 635155.

Once your order has been placed with us we will email you with an anticipated delivery by date or week commencing date.   

Standard Deliveries.

Deliveries are made Monday to Friday during normal working hours between 8am and 5pm.  Standard deliveries can by anytime during the week. We do not give a specific day or time slot. However if you have a specific requirement, please contact us on 01924 635155 and we will try our best to accomodate.

In order for your to make plans to accept delivery, once you have placed your order, you will receive an Order Acknowledgement followed by a Delivery confirmation email from 3d Storage Systems.  This will indicate the estimated delivery by date or a week commencing/ending date.

Standard delivery may not include pedestrian zones which operate time limits on deliveries.  Addtional costs may apply.

PLEASE ADVISE of any delivery restrictions at time of ordering or indicate any additional information which you think will help our delivery driver.

 

24 Hour Pre-Call Request.

You can request the factory/driver to give you a 24 hour pre-call to give 24 hours notice of delivery. This pre-call service is aimed at helping our customers with their preparations to accept deliveries.  However, this is for guidance only and we cannot guarantee this service during peak times.  We cannot be held liable for any costs or delays in the non provision of this service.

Nominated Day Deliveries.

We understand that sometimes our standard delivery service doesn't fit the bill.  That's why we are able to offer a nominated day delivery service at additional cost.  We are also able to offer Nominated Day and Time Specific Deliveries on certain products.  These services are at additional cost.  Please contact our sales team on 01924 635155 who will be happy to help arrange this additional service and confirm the costs for your particular delivery.

Yes on certain products we are able to offer a next day service at additional cost.  Please contact our sales team for details on 01924 635155 for more information.

Standard delivery is with a single driver vehicle. He is unable to offload large orders without help.  It is the customer's responsibility to ensure adequate labour is organised to assist in off loading. Please contact us for further information on 01924 635155.

Unfortunately our drivers are only insured to deliver to ground floor reception only.  Our driver is not expected to carry large items over distances and where access to an entrance is restricted. Offloading will be to tailgate only or kerbside.  The off-loading point will be determined by the driver.  

It would be down to the customer to arrange for the lockers or cupboards to be transported upstairs to their final destination. Also, the driver is not insured to deposit items into a lift. 

Some products can be delivered on pallets. It is the customers responsibility to dispose of the pallet.

We deliver to most UK mainland business postcodes and all our deliveries are FREE for orders over £150.00 + VAT.  A carriage surcharge of £10.00 + VAT applies to orders under this value.  This is shown at your checkout basket. 

Delivery to Ireland can be arranged at additional cost.  Please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge) to any UK Port or shipping agent of your choice.

Delivery to Europe can be arranged at additional cost, please contact us for costing or alternatively we can deliver Free (Subject to minimum order charge)  to any UK Port or shipping agent of your choice.

If you would like some advice about your delivery prior to ordering the please contact us on 01924 635155.

Please note deliveries can only be made to ground floor entrance only.  Final positioning on site by customer.

We make every effort to deliver your products on time and in good condition. Sometimes we use couriers to transport goods and due to the nature of the product, damages can sometimes occur.  If this is the case then contact us via email or telephone on 01924 635155 within 3 days of receipt of your delivery.  We will require a photo of the damaged product and once received will endeavour to replace or rectify as soon as is humanly possible.

We endeavour to deliver all orders on time. However unforeseen manufacturing situations or delivery hold ups can occur with our suppliers resulting in longer leadtimes than anticipated. It is possible during peak times that the driver can run out of hours. This can result in your order being delayed.

Here at 3d Storage Systems we try our best to keep our customers informed of delays. There can be occasions when this information is late in being relayed to us.  If this occurs, 3d Storage Systems cannot be held liable for any losses or costs incurred by yourselves for such a delay.  Our suppliers will always try to deliver the goods or services by the agreed date, however such dates are given as estimates only and cannot therefore be viewed as a breach of contract.

On occasions the goods may be delivered in advance of the estimated delivery date.  Where we can, we will give notice of advance deliveries, but cannot always guarantee this at peak times. Once again we cannot be held liable for any losses or costs incurred by yourselves for premature delivery dates.

We are sorry if your products have not been delivered on time or when expected.  Please contact us by phone on 01924 635155 or email amie@3dstorage.co.uk and we'll gladly chase up our suppliers.

 

 

Yes, we ask for all items to be signed for on delivery.  Should you require a Proof of Delivery document, then please contact our sales team on 01924 635155 and we will be happy to organise for a POD to be emailed to you. 

On all orders we assume clear access for up to a 40' trailer size or an 18 tonne vehicle - offloading to kerbside or if possible to a ground floor location only. We may be able to accommodate a smaller vehicle if access is limited, please call us in advance so we can arrange on 01924 635155. 

Please advise our sales team of any delivery access restrictions at time of placement of order. Should our delivery vehicles be turned away due to the above, then additional re-stocking/re-delivery charges will be incurred by the customer.

Unfortunately, we are unable to accept orders from consumers/deliveries to home addresses as we are unable to specify a day and time. Delivery can be any time during normal working hours between 9-5 Monday to Friday. If for any reason you know there will not be anybody available to accept delivery please contact us on 01924 635155 as soon as possible to make alternative arrangements. 

Waiting Time and Repeat Deliveries.

Except for consumer contracts, failed and repeat deliveries will be charged at cost by our suppliers dependant on location and required delivery date and time.  Storage costs may apply if delivery cannot be made promptly.

Save consumer contracts, waiting time will be charged for any delay should unloading not commence within 30 minutes of the vehicle arriving at the site at the rate of £35 per half hour up to a maximum of 1 hour, after which it will be at the driver's discretion to pull off site.  Failed and repeat delivery conditions would then apply and re delivery charges will apply.

For Business to Business Customers.

Manufactured Products:

We want you to be completely satisfied with your product/s. However for manufactured goods which have been dispatched to you cannot be returned or exchanged unless damaged or faulty. The distance selling regulations do not apply for Business to Business customers and we are therefore not obliged to offer a returns policy. We will only accept cancellation of an order on condition that you reimburse us in full all costs and expenses incurred by us and arising from the cancellation (whether directly or indirectly) and all loss of profits and other loss, damages, costs, charges and expenses resulting to or incurred as a result. As the vast majority of our products are made to order, your order cannot be cancelled once the goods have gone into the manufacturing process and the order will have to be paid for in full. If you need to cancel your order, please contact us to find out at what stage your order is at.

Quick Delivery Products:

For any of our quick delivery products, you can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The cost of returning goods to be met by you plus a re-stocking fee. Please ensure the goods are returned in the original packaging with your invoice/delivery note included. Upon receipt of the goods we will give you a full refund or credit provided the goods are received in an undamaged condition. The refund will be less the re-stocking fee and collection cost. Please call us on 01924 635155 for more help & advice.

Your right to return goods will not be granted if:

  • the product has been used
  • where any products have been made specifically for you or customised specifically for you

Cancellation Policy for Consumers.

If you wish to cancel your order, you can telephone us on 01924 635155.

You can notify us by email to sales@3dstoragesystems.co.uk before we have dispatched the goods to you.

Where goods have already been dispatched to you, you can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The cost of returning goods to be met by you plus a re-stocking fee. Please ensure the goods are returned in the original packaging with your invoice/delivery note included. Upon receipt of the goods we will give you a full refund or credit provided the goods are received in an undamaged condition. The refund will be less the re-stocking fee and collection cost. Please call us on 01924 635155 for more help & advice

Your right to return goods will not be granted if:

  • the product has been used
  • where any products have been made specifically for you or customised specifically for you

We are very sorry to hear that your product has arrived damaged.  Please contact us immediately and send photographic evidence of the damage by email to sales@3dstoragesystems.co.uk.  We will be happy to organise a replacement product or provide a resolution as soon as possible.

All items must be inspected for damage before signing. PLEASE REJECT if there are any signs of visible damage. The words 'unexamined' or 'unchecked' will not be accepted as a conditional signature for goods received in good order and condition. Please contact us immediately if you spot any damage. 

No unfortunately at this time, we are only able to deliver to business customers with a proper business delivery address.

Quite a number of the products on our website are delivered by pallet service. This means the driver will offload your product/s and deliver to the nearest kerb side or ground floor location decided by the driver. It is your responsibility to unwrap the product and dispose of the pallet. 

Not all products are delivered by pallet service, some are handballed off the back of a vehicle but still to a ground floor point. It is worth asking us to see which delivery service will be used for the product you are interested in. If a pallet service is not suitable, then we can advise of alterntiave products where a pallet delivery service is not used. 

All items must be inspected for damage before signing. PLEASE REJECT if there are any signs of visible damage. The words 'unexamined' or 'unchecked' will not be accepted as a conditional signature for goods received in good order and condition. Please contact us immediately if you spot any damage. 

Products

The delivery note which comes with your product will indicate where the locker keys are situated.Keys can be in a number of different places, depending on supplier:

1:  Locker keys are usually placed in the top left compartment of the locker.  Sometimes the locker compartment is open and the rest of the keys are in a plastic bag inside the compartment.  

2:  The initial locker key for the top left compartment is placed underneath the base of the locker.  This locker key will give access to the top left compartment.  Please do not install lockers until all the keys are located.  For further information, please call our sales team on 01924 635155

Masterkeys can be found in any of the following ways:

1:  Attached to delivery note

2:  Given to you by the driver

3:  Posted directly to customer.

If the masterkey is not in any of the above locations, then please contact us on 01924 635155 or email sales@3dstoragesystems.co.uk

Yes, we'd love to hear from you.  Any questions regarding any of our products, please  contact us on 01924 635155 or email us on sales@3dstoragesystems.co.uk.

 

Yes, please contact us on 01924 635155 or email us at sales@3dstoragesystems.co.uk if you can’t find the exact product or dimensions you are looking for.

We can offer numerous locking options at additional cost depending on products. Please contact us for pricing on 01924 635155

  •  Coin Return Lock (£1 or Token)
  •  Coin Retain Lock (£1 or Token)
  •  Multi-User combination lock.  Front face dial with 10,000 combinations
  •  Pre-Set Combination dial lock.  Comes with 5 pre-set factory combinations.
  •  Digital Combination Lock. Powered by battery. 40,000 combinations.
  •  Magnetic Catch Lock.  Ideal where security is not an issue.
  • Radial Pin lock
  • Security Hasp
  • Finger Hole
  • RFID

 

You can use any manufacture of padlock but make sure that the shackle diameter is a minimum 6mm and maximum 7.5mm.  Also the top dimension (i.e. the height of the shackle should be between 19mm and 25mm.  Further information from our team at 3d Storage Systems on 01924 635155

Yes,we can join lockers together side by side in manufacturing.  The lockers will have common sides  and cannot be separated at a later date

Lockers can be nested up to 3 long (Nest 3) depending on size of initial unit.  Please contact us for pricing on 01924 635155 or email sales@3dstoragesystems.co.uk

When you select the product size, a quantity box will automatically appear.  If you have any problems, please contact us on 01924 635155 and we'll talk you through it.

Yes, non standard colours are available at additional cost subject to a minimum order/ door quantity.  Please contact us on 01924 635155 for further information.

All dimensions are overall dimensions unless otherwise specified.  All dimension are in mm.  For example if the locker is 300mm wide this is the overall dimension.

All internal dimensions are detailed in the 'dimensions' tab at the bottom of the product page.  

If you are unsure or require more information, please call our sales team on 01924 635155

1m = 39.37inch

1 foot = 30.5cm

1 inch = 2.54cm

300mm is 12"

380mm is 15"

450mm is 18"

 

Ordering

Ordering is easy.  There are 4 ways to order.

  •  Online via our secure website - 24 hours a day, 365 days a year
  •  Over the phone – our lines are open 5 days a week from 9.00am to 5.00pm (Monday to Thursday) and 9.00am to 4.00pm Friday.  Call 01924 635155
  •  By post to: 3d Storage Systems (UK)Ltd,
     30 Station Road, OSSETT, West Yorkshire WF5 8AD
  •  By email:  sales@3dstoragesystems.co.uk

Yes, whether you purchase online or over the phone you will receive a full VAT receipt invoice via email.

If by some chance you haven't received this,  please contact us via email @ sales@3dstoragesystems.co.uk or alternatively telephone us on 01924 635155 and request a copy VAT invoice.

 All goods for delivery within UK  will be subject to VAT at the prevailing rate.  VAT will be added at the prevailing rate at checkout.  If you are a UK based company and you require goods to be delivered outside of the UK then you will still be charged VAT.  

If you are based outside of the UK, you maybe able to have your goods zero rated.  Please contact us for details on 01924 635155

If you are the US Military based in the UK and you are going to pay on US Government Card, then goods maybe zero rated.  Please contact us on 01924 635155

If you are ordering less than 10 units, then our online price is already very competitive.  We check our prices against our competitors on a regular basis so you can rest assured that you are getting the best deal.  From time to time we offer special promotions, so look out for those great online savings!

For large order quantities, please contact us for pricing on 01924 635155 or email sales@3dstoragesystems.co.uk

Unfortunately we are a business to business company and are not set up for domestic deliveries.

We are sorry if this is the case, but don't worry. It is important that you contact us as soon as possible, preferably with the following information;

  • Screenshots of any error messages you get
  • A description of the problem and what time the error occured

Please do not assume that orders have or have not completed successfully. It's always best to contact us to make certain of your order status.

You will also need to check your emails for any order acknowledgements from us. Also make sure that you check your spam or junk folders as they can drop into here too.

If you think you have ordered twice in error, please contact us straight away. Unfortunately we cannot be held responsible for any orders placed in error and not reported within 24 hours of order placement. Our terms and conditions for cancellation and returns would apply.

Please make sure that you check your emails for any order acknowledgements from us. Acknowledgements are sent automatically on order placement. Also make sure that you check your spam or junk folders as they can drop into here too.

If you require to change any details on your order: Including change of address, change of specification, change of price or change of colour, please contact us by phone ASAP in the first instance on 01924 240291. You will then need to follow this with an email request in writing which we will respond with the confirmation in writing.

Provided your order hasn't already progressed into production, we will be happy to assist you with any changes wherever possible.

Please Note: All changes in order to take place have to be confirmed in writing by us or via a new order acknowledgement.