Terms & Conditions
Our contact details are:-
3d Storage Systems (UK) LTD
30 Station Road
Tel: 01924 635155
Our Office Hours are: Monday to Thursday 9.00am to 5.00pm and Fridays 9.00am to 4.00pm
Making a Purchase
Making a purchase is easy and straight forward and can be done over the internet safely by credit card or debit card. However if you prefer to speak to us directly and/or would like to pay by cheque or bank transfer, please don't hesitate to contact us by any of the above methods. Currency to be paid in Pounds Sterling.
Purchase orders are accepted from schools, government departments, police and the nhs and invoiced on delivery of goods.
For orders made from the UK 20% VAT is added.
For full delivery information, please refer to our delivery and returns policy section on our website.
All orders placed by you will be on a "firm sale" basis. We do not operate a "sale or return" policy.
Responsibility for accuracy of all orders placed is down to the customer.
Terms and Conditions.
These are the terms and condition which 3d Storage Systems UK Ltd are prepared to sell goods/services to you the buyer and by placing an order with us, you agree to be bound by these terms and conditions.
Terms and Conditions which apply to Consumers. We are sorry, but currently we do not supply goods to domestic addresses.
A consumer is an individual not acting for the purposes of his or her trade, business or professtion and is covered by the Consumer Rights Act 2015 as well as the distant selling regulations.
Terms and Conditions which apply to Business Customers.
A business customer is an individual, firm, or company acting for the purpses of his or her trade, business or profession and as such is not covered by the Consumer Rights Act 2015 and the distance selling regulations are not applicable. Our terms and conditions would therefore apply.
Prices & Quotations
A quotation by 3d Storage Systems UK Ltd does not constitute a contract to supply the goods or services stated therein and no order placed in response to 3d's quotation will be binding. 3d reserves the right to change the design or specification of the goods without prior notice and without liability. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently underpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price,we will always contact you first to ensure that the price is acceptable.
3d shall be entitled to adjust the contract price of the goods or services whether before or after making the contract in the event of variation in the cost caused by:
a) an increase in the cost of materials required by the company for the completion of the contract
b) any other reason whatsoever beyond the control of the company, including pricing errors, fluctuations in currency exchange rates, labour problems or action of any government or authority.
c) Where goods are not available.
Illustrations, design and typographical errors.
Any illustrations, weights, measure, descriptions or performance specifications contained on the 3d Storage Systems website or company catalogues, samples, price lists or other sales materials are intended to present a general picture of the goods and services and will not form part of the contact unless agreed in writing by 3d. We shall not be liable for any loss or damage arising out of or in connection with any reliance on or use of any material used by customers or consumers.
3d reserves the right to correct any clerical or typographical errors made by its employees at anytime and shall not be bound by errors on the website, in quotations or invoices.
Customer Specification and Liability.
If goods are made or services carried out to a specification layout, design or instruction provided by others, then the suitability and accuracy of the design or specification will be the customers responsibiity. The customer will indemnify 3d against any loss or damage or expense incurred.
Risk of Damage to Goods
Risk of damage to or loss of the goods shall pass to you where the goods or any part thereof leave our premises for delivery to you, not withstanding that we may arrange for delivery.
We shall be under no liability in respect of any defect in the goods arising from any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions whether oral or in wiriting, misuse or alteration or repair of the goods without our approval.
You will notify us of any claim you make based on any defect in the quality or condition of the goods or their failure to correspond with specification (whether or not you refuse delivery) within 3 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If you do not refuse delivery and do not notify us accordingly, you will not be entitled to reject the goods and we shall have no liability for such defect or failure, and you will be bound to pay the price as if the goods had been delivered in accordance with the contract.
Where you notify us of any claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with these conditions, we shall be entitled at our election to do one of the following things.
a) to replace the goods (or the part in question) free of charge
b) remedy the defect or repair the equipment at our cost
c) at our sole discretion, refund the price of the goods, (or a proportionate part of the price).
Under no circumstances should our liability to the buyer exceed the value of the defective goods in question and 3d Storage Systems UK Ltd shall not be liable to the customer for any direct, indirect, incidental or consequential losses or damages howsoever caused.
The company will only elect to carry out the above provided the comapny's servants or agents are allowed to inspect the goods if necessary prior to any remidial work being arried out and provided the goods are not moved from the position in wich they have been installed.
Where the company agrees to repair or replace goods any time restrictions on delivery and theiir ability to complete the contract will be extended for such period as the company ay reasonably require.
Any claim in respect of any defect or failure to comply with the specification or order in respect of any delivery or instalment of any order or any part there of shall not entitle the customer to cancel or refuse delivery or payment for any other order, delivery or instalment or any part of the sames order, delivery or instalment.
Products are guaranteed for a period of 12 months which is the usual warranty period. Repairs will be undertaken during this period, providing the fault is due to faulty manufacture and not customer misuse or abuse.
Where 3d has installed goods, the use of any part of the goods shall constitute acceptance of the goods and the installation and payment shall become due in accordance with the agreed contract terms.
All quotations for labour assumes the following:
a) Clear site ready for installation of the goods
b) Provision of adequate lighting and power to site
c) Whilst installation team is unloading and installation is taking place, the team will have priority use of lifts, corridors and installation area at all time. The customer must allow the installation team to carry out their work with continuity and without hindrance and any expense incurred as a result of the customers failure to ensure this will be charged extra.
d) Assumed normal working hours Mon-Fri 8.00 to 6pm. Weekend work at additional cost and agreed in writing
e) Clear access of large goods vehicle up to 40' trailer size
f) Access to normal facilities
g) Access to skip or provision of facility by customer for disposal of packaging and materials.
The customer shall pay all invoices received from 3D Storage Systems in respect of goods delivered or services performed not later than thirty days from invoice date.
Retention of Title.
The following provisions shall apply to all contracts relating to Goods. No termination of the Contract shall prejudice, limit or extinguish 3d Storage Systems rights.
Upon delivery of goods they shall remain the property of 3d Storage Systems UK Ltd until such time as the customer shall have paid the full purchase price of all goods and services supplied under the contract. Until such time 3D shall be entitled to recover the goods or any part thereof and for the purpose of exercising such rights 3D or its employees and agents with appropriate transport may enter upon any location where the goods are situated.
The customer shall maintain all appropriate insurance in respect of the goods from the date or dates on which the risk therein passes to it. In the event of any loss or damage occurring while the goods remain the property of 3D Storage the customer shall immediately on receipt of the insurance monies remit the full purchase price of the goods lost or damaged less any part there of which has already been paid and until such amount has been remitted shall hold such amount as trustee and agent for the company.
Risk in the Goods
The risk in the Goods will pass to the Customer on delivery or, if delivery is postponed at the Customer’s request, when the Goods are ready for despatch.
Cancellation of Order
Please see Delivery and Returns section on the website. Please note different Terms apply to consumers and business customers.
Returns and Exchanges.
Please see our Delivery and Returns section of the website. Please note different terms are applicable for consumers and business customers.
We show on our website a range of locker colours for doors and frames with a title name for each colour. These colours are offered by a variety of our Locker manufacturers and have a paint manufacturers RAL or BS colour specification code.
Whilst we endeavour to show as near a true representation of the colour choices offered on our web site, we advise that due to the limitations of matching painted steel to the printing process or pixelation onto computer graphics , colours illustrated offer a good, but approximate guide. For exact colour reference painted steel samples are available on request from our sales team on 01924 635155.
All drawings, documents and other information supplied by or on behalf of 3D Storage Systems are supplied upon the condition that the customer will not without written consent disclose or use them in any way except for their own purposes of installing or operating the goods for which they are issued.
Copyright and all other intellectual property rights of all drawings, documents, and other information prepared and supplied by 3D Storage Systems shall remain ther property.